Shipping & Returns

CalmVida ships Ayurvedic formulations that Dr. Arvinder Singh Bali prescribes as part of an individualized care plan. Each shipment leaves with full customs documentation, and what is prescribed is chosen for your assessment, not off the shelf.

The retail supplement catalogue shown on this site is in its pre-launch phase. When direct ordering opens, this page will be updated with checkout, carrier, and delivery-time details before the first order ships.

We ship within India and internationally, including to Canada, the USA, the UK, the UAE, and Australia. Import rules for herbal formulations differ by country and can change; availability of any specific formulation in your country is confirmed as part of your care plan before it is dispatched.

You are responsible for confirming that a product may be imported where you live, and any customs duties or import taxes your country charges are yours to pay.

• Prescribed formulations are dispatched after your consultation, once your care plan and the shipment contents are confirmed with you.
• You will receive a confirmation with the shipment contents and tracking once your order is on its way.
• International delivery times depend on the destination and customs processing, which is outside our control. If a shipment appears stalled, write to us and we will chase it with the carrier.

Check your order when it arrives. If anything is damaged in transit, incorrect, or missing, email hello@calmvida.com within 7 days of delivery with your order reference and photographs of what you received. We will put it right with a replacement or a refund of the affected items, including any return postage we ask you to pay.

Because supplements and prescribed formulations are ingestible health products, we cannot accept returns of opened items; once a seal is broken, the product cannot safely be restocked.

Unopened items in their original sealed packaging may be returned within 14 days of delivery; contact us first so we can confirm the return address and process. Refunds for approved returns are issued to the original payment method once the items reach us, less outbound shipping. Prescribed formulations that were prepared specifically for your care plan can only be returned if they arrived damaged or incorrect.

You can cancel an order at no cost any time before it is dispatched; email us with your order reference. Once a shipment is with the carrier, the returns terms above apply instead.

Consultation rescheduling and cancellation are covered in our Terms of Service and in your booking confirmation.

Very occasionally a customs authority holds or refuses a compliant shipment. If that happens to your order, tell us as soon as you hear, share any notice you received, and we will work out re-shipment, substitution within your care plan, or a refund with you directly.

For anything shipping-related, email hello@calmvida.com with your order reference. We reply within two business days.